Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the Ruby Vegas gaming platform and our relationship with you as a player in Canada. We operate the site, offer account services and process payments; by creating an account you agree to follow these terms. If you do not accept any part of these terms, please do not use our services.

Account responsibilities

You are responsible for the accuracy of the information provided at registration and for maintaining the security of your account. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, chargebacks or a breach of these terms. Only one account is permitted per person, household or IP address unless otherwise authorised.

Eligibility requirements

To use the platform you must be of legal gambling age in your province or territory (minimum 18+ unless local law specifies a higher age). You must not be located in a restricted jurisdiction or be on any self-exclusion or banned-player list. We reserve the right to refuse registration or block access where local law, regulatory rules or risk checks prevent play.

Acceptable platform use

Use of the site for lawful, personal entertainment only is required. You must not abuse, attempt to manipulate or exploit games or promotions, circumvent technical controls, or use automated software and bots. Behaviour that compromises the integrity of games, other players or our systems may lead to account suspension, forfeiture of winnings and permanent exclusion.

General bonus and promotion rules

Bonuses and promotional offers are subject to specific terms that apply to each promotion. Wagering requirements, maximum bet limits, contribution rates by game type and expiry periods will be displayed with the relevant offer. Bonus funds are not withdrawable until bonus conditions are met. We may withhold bonus credits or winnings where we reasonably suspect abuse, bonus circumvention or fraud.

Deposits and withdrawals

Deposits and withdrawals are processed using the payment methods available to Canadian players. Minimum deposit and withdrawal amounts and processing times vary by method. You may set daily, weekly or monthly deposit limits via your account settings. We perform verification checks before approving withdrawals; full KYC documentation may be required before your first withdrawal.

Transaction limits and checks

Standard withdrawal limits apply and may include daily, weekly and monthly caps. We may delay or refuse payouts to complete identity, source-of-funds and security checks. Any transaction flagged for review will be handled according to our verification procedures and applicable law.

Dispute resolution

If you have a dispute, contact our support team first so we can attempt an internal resolution. If we cannot resolve the matter, we will outline further steps, which may include mediation or referral to an independent complaints service where applicable. While a dispute is being reviewed, we may place holds on accounts or transactions as necessary.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, business operations or service features. We will publish updated terms on the site and, where required, notify you. Continued use of the service after changes are published constitutes acceptance of the new terms. References to RubyVegas within this document apply to the operator of the platform unless otherwise stated.