Responsible Gambling

At Ruby Vegas we take responsible gambling seriously. We design tools and policies to help you keep play safe and controlled, and we encourage every player to use the activity controls that suit their needs. This page explains the protections available, practical steps you can take, and where to get professional help if gambling starts to feel like a problem.

Player protection principles

We aim to protect players by promoting informed, voluntary play and offering clear, easy-to-use controls. Our approach focuses on prevention, early intervention, and giving you direct control over your account activity. We do not encourage chasing losses and recommend that players set realistic limits before they start a session.

Activity-control tools

You can manage most controls from your account settings. Available tools include deposit limits, loss limits, session time reminders, voluntary time-outs, and self-exclusion. These tools are immediate and straightforward to change, though some limits may have a short delay before taking effect to prevent impulsive reversals.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to match your budget. Typical settings range from CA$20 to CA$10,000 depending on your preference. You can also apply loss limits to cap how much you can lose over a chosen period. Limits are adjustable in your account but may take up to 24 hours to activate.

Time limits and session controls

Use session reminders and reality checks to keep track of time spent playing. You can enable automated reminders every 60 minutes and set maximum session lengths. Account breaks and cooling-off periods are available from 24 hours up to 6 weeks for players who want a temporary pause.

Self-exclusion

If you need a longer break, self-exclusion is available for periods from 6 months up to permanent closure of your account. During self-exclusion your access to the site is restricted and promotional contact is stopped. To start self-exclusion, contact our support team via live chat in your account.

Recognizing signs of problematic behaviour

Common warning signs include spending more time or money than intended, borrowing to fund play, neglecting work or family, feeling anxious about gambling, or repeatedly trying to recover losses. If you notice these patterns in yourself or someone close to you, consider using limits or seeking support.

Practical tips to stay in control

Set firm deposit limits, schedule regular breaks, use session reminders, avoid gambling when stressed or impaired, and keep a personal budget. Tell a friend or family member about your limits and consider removing saved payment details if you find it hard to stick to them.

Professional help and support organisations

If you need additional support, contact recognised organisations such as Gambling Therapy, BeGambleAware, Gamblers Anonymous, GamCare, the Canadian Centre on Substance Use and Addiction, ConnexOntario, or the Problem Gambling Institute of Ontario. These groups provide confidential advice, helplines, and local resources.

Need help from us

If you want assistance setting limits or starting self-exclusion, our support team at RubyVegas is available through live chat. We will treat requests confidentially and help you apply the controls that best meet your needs.