User Privacy Policy
At Ruby Vegas we take your privacy seriously. This Privacy Policy explains what personal and technical data we collect when you use our services, how we use and protect that information, and the choices available to you. We aim to be clear about how account data and player activity are handled on our platform so you can make informed decisions about your information.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, email address, phone number, date of birth, and government-issued ID when required for verification. We also collect payment details needed to process deposits and withdrawals and any documents you provide for KYC checks.
Technical data
We collect technical information about your device and connection including IP address, device identifiers, browser type, operating system, and usage data. This information helps us maintain account security, prevent fraud, and optimise performance on both desktop and mobile.
Transactional and activity data
We record transactional data such as deposit and withdrawal history, game activity, bets and wins, bonus and promotional activity, and timestamps of play sessions. This data supports account administration, regulatory compliance, and responsible gaming tools.
How we use your information
We use collected data to operate and improve our service, process payments, verify identity, detect and prevent fraud, and comply with legal obligations. We also use information to provide account support, handle disputes, and deliver relevant service notices. Where permitted, we may use aggregated or anonymized data for analytics and to monitor platform performance.
Data protection and storage
We store personal data securely and limit access to authorised staff and third-party vendors who need the information to deliver services. We maintain technical and organisational safeguards to protect data from unauthorised access, loss, or misuse. Account protection measures include secure authentication, session monitoring, and encryption of sensitive information in transit and at rest.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyse traffic, and personalise content. You can control cookie preferences through your browser or via our cookie settings. Third-party analytics, advertising, and payment providers may also place cookies when you use our site.
Your rights
You have rights to access, correct, or restrict processing of your personal information, and to object to certain uses where applicable. You may request a copy of the personal data we hold about you and ask us to export it in a common format. We will consider and respond to valid requests in line with applicable law.
Access, correction and deletion of data
If you need to review, update, or delete your information, contact our support team. For account-related requests please use [email protected]. We will verify your identity before fulfilling requests to protect your account and privacy. Some information may be retained as required by law or for legitimate business purposes.
Information sharing and third parties
We share data with service providers necessary to operate the platform, including payment processors, identity verification services, game providers, fraud prevention vendors, and analytics partners. We only share the minimum information required and require partners to protect your data. We may disclose information if required by law or to protect legal rights.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will publish updates on the site and note the effective date. For questions about this policy or our practices on RubyVegas, contact [email protected].