Contact our team
Need a hand? The Ruby Vegas support team is ready to help with account questions, verification, payment issues, technical concerns, or general feedback. Reach out any time via live chat in the app or on the site, or send a quick message by email and we’ll respond promptly. If you prefer phone support for urgent matters, RubyVegas can connect you to the right department and guide you through verification and withdrawals step by step.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; average response under 1 minute for live chat) |
| General enquiries | [email protected] (account, billing, payments, verification and promotions) |
| Affiliate enquiries | [email protected] (partner programs, commission details and tracking) |
| Phone | +1 416 357 8921 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | 24/7 (email replies Mon-Fri 09:00-18:00 ET) |
Contact by email
At Ruby Vegas, email is the preferred way to handle detailed requests, account issues, or any case that needs documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and copies of relevant documents will help us resolve matters faster. The RubyVegas team aims to respond quickly.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues that require verification or department review may take longer depending on their nature. We'll keep you informed and provide an estimated timeline when a case needs extra time; use live chat for fast questions or email for detailed requests.
Feedback
We’d love to hear your feedback, suggestions or ideas to make Ruby Vegas better for Canadian players. Send your thoughts to the team, every message is reviewed carefully by RubyVegas staff and helps shape site improvements, promotions and the overall user experience. Your input directly informs updates to games, payments and support.