User Terms and Conditions

This page sets out the rules that govern use of Ruby Vegas. It explains our relationship with players, the responsibilities that come with an account, and the general rules that apply to promotions, payments and disputes. By using our site you agree to follow these terms and any policies or procedures we publish from time to time.

Account responsibilities

Each player is responsible for maintaining accurate account information and keeping login details secure. You must not share your account or let others play on your behalf. We allow one account per person, household and IP address; duplicate accounts may be closed and any associated funds withheld. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

Accounts are available only to eligible users who meet local requirements. You must be at least 18 years old and resident in a permitted jurisdiction. Certain countries are restricted and access may be blocked where required by law. We require full account verification before the first withdrawal; this typically includes a government-issued ID, proof of address and payment method verification. Account activation is immediate after email confirmation, while verification checks may take up to 2 business days.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. Prohibited activity includes fraudulent behaviour, chargeback abuse, use of bots or scripts, collusion, and attempting to bypass limits or restrictions. We reserve the right to suspend or close accounts where we suspect misuse, unlawful activity or breaches of these terms.

General bonus and promotion rules

Promotions are subject to specific terms that apply to each offer; general rules include wagering requirements, contribution rates and maximum bet limits while bonus funds are in play. For example, free spin winnings and deposit bonuses are subject to wagering before withdrawal, maximum bet limits apply during bonus play, and excluded games may be specified. Bonuses are non-transferable and limited to one per person, household and payment method unless stated otherwise.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Minimum deposit and withdrawal amounts, processing times and limits are specified in your account and may vary by method. Withdrawals are subject to verification checks and standard pending periods; verification may delay processing for up to 2 business days. We apply daily, weekly and monthly withdrawal limits where necessary and may require further documentation for large or unusual transactions.

Dispute resolution

If you have a dispute, please contact [email protected] or use live chat so we can investigate. We aim to resolve disputes promptly and will request relevant account records and supporting documents. If we cannot reach agreement, parties may seek independent advice or use any dispute or mediation mechanisms available under applicable law.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, features or our operations. When material changes occur we will publish the revised terms on the site and notify account holders by the contact method on file. Continued use of the site after changes are posted constitutes acceptance of the updated terms.