Privacy Policy
This Privacy Policy explains how Ruby Vegas collects, uses, stores and protects personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of data we collect, how we use it, the choices you have, and how to contact us about your information.
Types of data we collect
We collect information necessary to operate your account, process payments, provide customer support and meet compliance obligations. The main categories are described below.
Personal data
Personal data includes name, date of birth, email address, phone number, government-issued ID and other identity details you provide during registration or verification. We may also collect proof of address and documentation required to complete identity checks.
Technical data
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and log data. We use this to ensure service stability, prevent fraud and improve site performance.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details, account balance and game activity. We record wagers, wins and losses for account management, reporting and compliance purposes.
Other information
We may collect communications you send to us, support requests, and preferences you set in your account. We also use cookies and similar tracking technologies to understand how you use our services.
How we use your information
We use personal and technical data to:
- create and manage your account;
- process deposits and withdrawals;
- verify identity for security and anti-money-laundering checks;
- provide customer support;
- detect and prevent fraud;
- comply with legal and regulatory obligations; and
- analyse and improve our services.
Data protection practices
We protect your information through access controls, secure servers, encryption in transit and at rest, and internal policies that limit access to authorised staff. We conduct regular reviews of our security practices and require third-party providers to meet our security standards.
Cookies and tracking technologies
We use cookies, web beacons and similar tools to deliver core site functionality, remember your preferences and measure site usage. Some cookies are essential for account security. You can manage cookie settings in your browser, though disabling certain cookies may affect functionality.
User rights
If you are a Canadian user you have rights to access, correct, or delete your personal information, to object to certain processing, and to withdraw consent where applicable. You also have the right to request a copy of personal data we hold about you.
Access, correction and deletion
You can review and update most information from your account settings. To request access, correction or deletion of records we cannot change directly, contact our support team at [email protected]. We will respond within a reasonable time and advise of any steps required to process your request.
Information sharing and third parties
We share information with service providers that support payments, identity verification, fraud prevention, analytics and customer service. We may also share data when required by law or to protect our legal rights. Transfers to providers outside Canada may occur and will be subject to contractual safeguards.
Updates to this policy
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified through your account. The updated policy takes effect on the date posted. If you have questions about this policy, contact [email protected].