Responsible Gambling Policy
At Ruby Vegas we take responsible gambling seriously. We want players to enjoy online casino activity in a safe, controlled way, and we provide practical tools and clear guidance to help you stay in control. If gambling stops being fun, we encourage you to use the options below or contact support for help.
Our player protection principles
We aim to protect vulnerable players and to promote safer play. We apply age verification, offer account controls, and monitor activity for signs of harm. Our approach is focused on prevention, early intervention and providing access to support when it’s needed.
Activity-control tools
We provide a range of self-service controls so you can manage your play without delay. These include options to limit deposits, limit losses, set time limits, and take short account breaks.
Deposit limits
You can set daily, weekly or monthly deposit limits from your account settings. Limits take effect quickly and are designed to help you control how much you add to your account over time.
Loss limits
If you prefer, you can cap net losses over a chosen period. Loss limits provide a clear boundary on how much you can lose before play is paused or reviewed.
Time limits and session controls
Set session time limits and reality checks to receive reminders while you play. You can opt for regular pop-ups that show elapsed time and recent activity so you can make informed decisions about continuing.
Account breaks and cooling-off periods
If you need a short pause, choose an account break ranging from 24 hours up to several weeks. These cooling-off periods are reversible after the chosen time elapses, and they help create space for reflection.
Self-exclusion
For longer-term protection, self-exclusion is available. You can exclude your account for set periods or permanently. During self-exclusion your account will be closed to play and you will not be able to deposit. Our support team can guide you through the process and confirm next steps.
Recognizing signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes after losing
- Neglecting work, family or responsibilities due to play
- Borrowing money or hiding activity
- Feeling anxious, restless or unable to stop
Tips for maintaining control
Set realistic budgets and stick to them, use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and discuss concerns with someone you trust. Regularly review your activity and use the tools available in your account.
Professional help and support organisations
If you need outside support, consider these organisations that provide confidential help and resources in Canada and internationally: Gambling Therapy, BeGambleAware, Gamblers Anonymous, GamCare, Canadian Centre on Substance Use and Addiction, ConnexOntario, and the Problem Gambling Institute of Ontario. If you’d like assistance applying a control or self-exclusion, contact our support team at [email protected].